Shipping Policy

We offer free shipping on items from a certain minimum amount. This minimum amount is currently €75. This free shipping is available for customers in Belgium, for the rest of Europe shipping is free from €150 (otherwise €15 insured shipping). The rest of the world free from €350 (otherwise insured shipping €35)

The buyer is responsible for the correct delivery of data when purchasing. If the shipment goes wrong, as a result of an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional data to send the shipment, we will contact the buyer for this. This can lead to a delay in the shipment.

We will do everything we can to deliver the order to the delivery address within the expected delivery time. If there is a delay in shipping, the buyer will be informed of this as soon as possible after placing the order. In that case, the buyer has the right to terminate the agreement without costs. We bear the risk of loss or damage to the shipment until the package has been delivered, unless otherwise agreed.

When the buyer receives a product that he did not order, he must inform us of this as soon as possible (within 24 hours of receipt of the order) by e-mail. The buyer will arrange for the return of the product after consultation and will be reimbursed for the costs.

The buyer may also return the product without giving a reason up to 14 days after receipt. You will then receive your money back immediately. The return costs in this case will not be reimbursed.

If the buyer receives a damaged or incomplete product, he must contact us as soon as possible. This can be done via the email address below or by telephone. We will then decide how the matter will be handled. In most cases, you will receive a new product immediately, but it is also possible that you must first return the product. If the customer returns the product without first contacting us, he cannot reclaim the costs incurred from us.

If the order is lost during transport or if the buyer claims not to have received the order (even if this is evident from the tracking information), an investigation procedure will be started with the carrier. In order to keep customer satisfaction high, we will provide a suitable solution for the customer as soon as possible. Usually we wait for this investigation procedure first and then a new product will be sent or the purchase price will be refunded. Both we and the customer must fully cooperate with the carrier.

If a shipment has still not been delivered to the buyer's delivery address 14 days after the shipping date, he is obliged to contact us by e-mail within 14 days (i.e. no later than 28 days after the shipping date).

How long does it take to receive my order?

Netherlands – 1 or 2 working days

European Union – 5 to 8 working days

Countries outside the EU – 14 working days

The above expected shipping time depends on the country and location. We ship the order the same day, if you order before 2:00 PM. An order for a foreign, remote area also often takes longer than for example New York. This expected delivery time is indicated in working days. You can track the package with the sent tracking information, which also indicates the current shipping time of the carrier.

Where can I find the status of my order?

Once your order has been shipped, you will receive an email with a link to www.internationalparceltracking.com and your unique tracking number.

What are the shipping costs?

We offer free worldwide shipping for orders over 75 euros. Below that, a fee of 10 euros is charged for sending products worldwide.

Which countries can I ship to?

We ship our products to all countries. Products can also be picked up in the store.